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Orders & Payments

When will my credit card be charged?

When you have completed your purchase & received your order confirmation email, your credit card has been charged. This excludes payments processed through Klarna. To learn more about Klarna, please call 844-KLARNA1 (844-552-7621).

Are there duty fees on Canadian orders?

All Canadian orders ship from within Canada. There will be no additional duty charges or currency exchange fees added to Canadian orders.

Can I use a pre-paid credit card?

You may pay for your online order using a Pre-Paid Master Card or Pre-Paid Visa Gift Card, but it is important to ensure you have activated it for online purchasing, and are ordering within Canada. Pre-paid credit cards cannot be used for orders outs

Does Factory Ride Price Match?

Factory Ride does not price match offers by third party retailers at this time. As we are our own distributor, this is an important part of maintaining a strong, fair relationship with the dealerships of our Authorized Dealer Network.

Can I pay in installments?

Customers ordering within the US or Europe may pay in 4 interest-free installments using a third party online payment service, Klarna. It is important to note that you are entering into a contract with this provider directly. Installment amounts will

I forgot to enter my code - what now?

If the order has not been shipped, we can cancel/refund your order, so you may place a new order being sure to include your discount code. Discounts cannot be applied to shipped orders.

Can I pay C.O.D?

Factory Ride does not provide C.O.D. shipping, but we do offer several alternative payment options including Klarna for orders made in the US or Europe; Google Pay, and Apple Pay.